Shipping policy

📦 WEBILT SHIPPING POLICY

Last Updated: April 4th, 2026

At WeBilt, we move with purpose — and that includes getting your order to you fast, safe, and without confusion.

🚚 ORDER PROCESSING

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Once your order is placed, you’ll receive a confirmation email. When it ships, you’ll get a tracking number so you can follow it every step of the way.

Orders placed after 12 PM EST may begin processing the next business day.

📍 SHIPPING TIMES

Estimated delivery times:

  • Standard Shipping (U.S.): 3–5 business days

Delivery times may vary depending on your location and carrier delays.

💰 SHIPPING RATES

Shipping costs are calculated at checkout based on your location and selected delivery speed.

Free Shipping may be offered during promotions or on qualifying orders.

🌎 WHERE WE SHIP

Currently, we ship within the United States.

📦 ORDER TRACKING

Once your order ships, you’ll receive a tracking link via email.

If you don’t see it, check your spam folder or contact us at Customerservices@webiltx.com

⚠️ SHIPPING DELAYS

We do everything we can to deliver on time. However, delays may occur due to:

  • Carrier issues (USPS, UPS, etc.)
  • Weather conditions
  • High order volume (especially during launches)

We appreciate your patience — we’re building something worth the wait.

❗ INCORRECT SHIPPING INFORMATION

Please double-check your shipping details before placing your order.

We are not responsible for orders shipped to incorrectly entered addresses.

If you notice a mistake, contact us immediately at Customerservices@webiltx.com — we’ll do our best to catch it before it ships.

📭 LOST OR STOLEN PACKAGES

Once a package is marked as delivered, WeBilt is not responsible for lost or stolen items.

If your package is missing, we recommend:

  • Checking with neighbors
  • Contacting the carrier directly
  • Filing a claim with the shipping provider

🔄 DAMAGED ORDERS

If your order arrives damaged, contact us within 48 hours of delivery at Customerservices@webiltx.com with:

  • Your order number
  • Photos of the damaged product and packaging

We’ll make it right.

📬 CONTACT

Questions about your order?

Reach out to us anytime at:
Customerservices@webiltx.com